Privacy Policy
Privacy Policy
This Privacy Policy explains how The Helmet Hub BD ("we," "us," "our") collects, uses, shares, and protects information when you visit our website thehelmethubbd.com, place an order with us, or contact us through Facebook, Messenger, Instagram, or WhatsApp. By using our website or contacting us through any of these channels, you agree to the practices described in this policy.
1. Information We Collect
Information You Provide Directly:
- Full name
- Phone number
- Delivery address
- Email address (if you create an account or subscribe)
- Order details (products purchased, quantity, price, payment method)
- Any message content you send us via WhatsApp, Messenger, Instagram, phone call, or our website contact form
Information Collected Automatically:
- IP address, browser type, and device information
- Pages visited, products viewed, and time spent on our website (via cookies and similar technologies)
- Facebook Pixel data used for advertising and analytics purposes
Information from Messaging Platforms (WhatsApp, Messenger, Instagram):
When you message us on WhatsApp, Facebook Messenger, or Instagram, we collect your name, phone number or platform user ID, profile information made available by the platform, and the content of your messages. We use this information to respond to your inquiries, confirm orders, and provide customer support — including through automated (AI-assisted) replies for common questions such as product availability, pricing, and order status.
Note on automated replies: Some of your messages may be processed by an AI-based system to generate a fast, relevant response before a human team member reviews or takes over the conversation where needed. This system is used only to serve you better and faster; it is not used to make any legal or financial decisions about you.
2. How We Use Your Information
- To process and deliver your orders
- To confirm orders and provide delivery/courier updates
- To respond to customer inquiries via WhatsApp, Messenger, Instagram, phone, or email
- To provide automated customer support responses (AI-assisted) for faster service
- To improve our website, products, and services
- To send you promotional offers, only where permitted and where you have not opted out
- To run advertising campaigns on Facebook/Instagram (using Facebook Pixel and Custom Audiences)
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share limited information with:
- Courier/delivery partners — to deliver your order
- Payment processing services — if online payment is used (in addition to Cash on Delivery)
- Technology service providers that help us operate our store and customer support systems, including website hosting providers, database/backend infrastructure, automation platforms, and AI service providers used to generate automated chat responses
- Meta Platforms, Inc. — through our use of WhatsApp Business Platform, Messenger, Instagram, and Facebook Pixel, in accordance with Meta's Platform Terms and Developer Policies
- Legal authorities — where required by applicable law or regulation
All third-party service providers are required to protect your data and use it only for the purpose of providing services to us.
4. Cookies
Our website uses cookies and similar tracking technologies (including the Facebook Pixel) to improve browsing experience, remember your cart, and measure the effectiveness of our advertising. You can disable cookies through your browser settings, though some website features may not function properly as a result.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy — including order history, customer service records, and legal/accounting requirements — after which it is deleted or anonymized, unless a longer retention period is required by law.
6. Data Security
We use reasonable administrative and technical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights & How to Request Data Deletion
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information collected or stored by us
- Withdraw consent for marketing communications at any time
To request deletion of your data, or to exercise any of the above rights, please contact us using the details below. We will respond to your request within a reasonable timeframe. If we are unable to fulfill a deletion request (for example, where records must be retained for legal or accounting reasons), we will inform you of the reason.
8. Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or messaging channels after changes indicates your acceptance of the revised policy.
